The quick story: my problem was mis/not diagnosed and I could have gotten hurt or in an accident on the highway when my engine seized up (at 70mph) and overheated 1.5 hours after leaving the city. The long story: I'd brought my car in after the check transmission & check engine lights were flashing at me after about an hour of driving on the expressway (at 70mph) and it would no longer accelerate up to 70mph. I'd brought my car in the next day to Scott, and in his defense those lights were no longer on and the car seemed to be working fine. The initial diagnostic test indicated that the Input Shaft Sensor was not working but even that seemed to be fine after he drove it around. So he left it up to me if I wanted to switch out that sensor even though it seemed to "just be a glitch and it might not happen again." And I said "but what if it DOES happen again?? I have 16 hours of driving ahead of me." He seemed to shrug off my concern. And so I went ahead and had them switch out the sensor ($230) since he offered nothing else as a possibility of what the problem was. Fast forward to being 1.5 hours out of the city, my car sounding a little strange (not accelerating well) and the moment I take it to 70mph, the engine seized up as if I'd slammed on the brakes, smoke is coming from the hood, the speedometer is glitching with different speeds, and the accelerator only revs when I press it. I was terrified as I'd put on my hazards and tried to safely make my way to the shoulder amidst all this stress. So after towing my car to a much better mechanic in Chattanooga (S&S Auto Repair), I'd learned that the problem was that there was too much transmission fluid in the system (over 3.5 quarts too much) and that when the transmission got hot (driving for over an hour @70mph), it would bubble out of the overflow tube and onto the transmission and different parts of the engine. Thus creating the wild overheating and glitching. (Btw: S&S fixed the issue, and my car has been driving smoother than ever) While Scott's team did not create the problem (in fact, they did not touch my transmission fluid), Scott did not have enough curiosity, concern, or basic thoroughness to look into the possibility of my transmission not having the correct amount of fluid. Instead I wasted $230 on a sensor I didn't need to change (since it *seemed* to have a glitch--when in fact it was accurately trying to report that there was a problem). Transmission fluid level is not something I would even know to look for, not to mention how. I am no expert. My name is not Mr. Transmission. I'd brought my car to them because they are supposed to be experts, but Scott dismissed my concern, did not find the problem, and my life and others' were at risk on the highway.
Hi Michelle, at Mr. Transmission we strive to do our very best to always exceed our customers’ expectations. We disappointed your experience did not meet our standards. At the time when we inspected your vehicle your transmission fluid level was normal and the only issue we could see was possibly the shaft sensor not working properly. After replacing the sensor and test driving your vehicle we could not see any further issues. We are sorry you had an issue while driving your vehicle and understand the safety concern. After speaking with you on the phone there are many reasons for a transmission to appear to be overfilled. Unfortunately we could not see this issue when we inspected your vehicle and again from what we could see it was running properly. We appreciate your business and value your feedback. Thank you and have a great day.
- Mr. Transmission North Decatur #273A